Eclectic Sound is located in Johannesburg, South Africa. We specialise in supplying musical instrument effects units and accessories to South African musicians.
We are an approved South African dealer for Xotic Effects, MI Effects, Voodoo Lab, Neunaber Audio Effects, Tone City Audio, Walrus Audio and Lava Cable.
We carry stock of our products on hand. If a product is in stock on our website, we have stock of it at our office in Johannesburg. This means that we can usually ship your order to you within 1-2 working days.
At the moment we sell online exclusively but our office for collection is located at:Stencil-Art
11 Collins Street
Our office for collection is open by appointment only. Once we have received your order, we will contact you to set up a suitable time.
Undamaged or unopened items may be returned within 7 days of the order's shipping date at the buyer's expense. No credit will be given for the original shipping cost paid to have the order shipped to you. Returns must be accompanied by a copy of the order invoice or order confirmation email. Please email firstname.lastname@example.org to notify us that you are returning items.
Damaged goods - You must notify us by email at email@example.com of any damaged goods within 5 days of receipt of your order. We will then make appropriate arrangements with you for the return of the damaged goods at our expense.
Please ensure that pedals are powered with a power supply of the correct specifications. Unfortunately we cannot accept returns on pedals that were damaged due to an incorrect power supply.
You should expect to receive your refund within 10 days of giving your package to the return shipper; however in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (48 to 72 hours), the time it takes for us to process your return once we receive it (24 hours), and the time it takes your bank to process our refund request (5 business days).